Questions

• • Apart from the monthly rent price, the tenant will have to pay a security deposit and a one time cleaning fee has to be paid to the owner for delivering a clean apartment. The deposit is usually 1 months’ rent and the cleaning fee is between €90 and €150.
  • If you are registered at the local municipality you will have to pay water and trash disposal taxes. These are personal taxes, so you will have to pay them yourself. They are usually around €500 per household per year combined. For more information regarding this visit the municipality’s website.
  • If you reside less than a year in Rotterdam, you still will be charged for a whole taxable year. It is possible to request a refund from the municipality for the months that you have not resided in Rotterdam.

If you let us know 3-1 month before you intend to move out that is possible.

The contract can not be ended prematurely from our side unless there is a breach of contract.

Extension of a temporary contract is not possible. You are welcome to extend your stay in any of our other apartments.

We always require your identification documents. If you are an expat, then a statement of employment and your last three salary slip will be required. As a non-working student, we require a guarantor form.

Most of our apartments are created to be suitable for for expats or students. However, we also often offer apartments suitable for families. Please do not refrain from contacting us. 

In general, we do not accept this.

For most apartments, one of our agents will check you in personally. For other apartments, you can check yourself in using smart locks and locker boxes.

We do not require a a check out meeting, just leave the place as tidy as possible. Do the dishes, collect the litter and take out the trash etc.  Please check out before 11:00 AM. The cleaner will arrive around 11:00 AM. They will inspect the apartment and let us know of any broken or notable things. Leave both keys on the dinner table. Take all your luggage down stairs and close the apartment door and especially the downstairs door behind you.

For general enquiries please send us an email to info@juststayapartments.com or message us under +31(0)103076368.

Yes this is possible. 

All our apartments are furnished with all the necessary basic furniture and equipment. You can add your own personal touch with pictures, decoration and plants, but it is not allowed to remove any of the main pieces of furniture and equipment.

• • We prefer direct bank transfer to the account mentioned in your contract. If that is not possible for you, we also accept PayPal payments.
  • Payments in cash are not accepted.
  • All payments need to be done in one transfer to our account. (Not every tenant sending their share of the rent)

• • All our apartments have a standard set of items that are available to you when you move in.
  • Washing machine, fridge, kettle, TV & Wi-Fi
  • Bedsheets, towels, tea towels, plates, cutlery, knives, cups, glasses, pots & pans, vacuum.
  • Some apartments are equipped with more amenities such as dryer, iron, oven, dishwasher.